QWhen were you first opened?+
LIFETASTIC opened its first store on 23 February 2016 at Sai Wan, near HKU Station.
QIs LIFETASTIC an Australian brand?+
Some of our pastries and dishes are Australian-inspired. However, we are a local brand with cakes produced locally in our Hong Kong workshop.
QWhat does LIFETASTIC stand for?+
LIFETASTIC is a combined word of LIFE and FANTASTIC, meaning LIFE is fanTASTIC!
QWhat is LIFETASTIC’s specialty?+
At LIFETASTIC, we offer various cake options to cater to different dietary needs, including gluten, gluten-free, keto, and vegan cakes. While Watermelon Strawberry Cake is our brand’s signature, many other layer cakes we offer are sharing its popularity.
QIs LIFETASTIC a licensed food factory?+
Yes, we're a licensed food factory with license number: 2992808961.
QWhere are you located?+
QDo you have a minimum charge for dining-in at your restaurants?+
Yes, we do. LIFETASTIC BISTRO (Causeway Bay Hysan Place and Popcorn) has a minimum charge of one food item per person for dine-in patronage and LIFETASTIC Patisserie (Tsim Sha Tsui The ONE, Harbour City & Sha Tin New Town Plaza) has a minimum charge of one drink per person for for dine-in patronage. If you are using any promotional offers/ discount cards, please refer to the respective Terms & Conditions specified.
ABOUT OUR CAKES/ CAKE ORDER
QBad weather special delivery arrangement+
The company will cancel the delivery service depending on the actual weather conditions under bad weather*, and the cake will be delivered to the nearest store for customers to pick up safely. Our shops may be temporarily closed, the cake pickup service will be suspended, and we will resume business as soon as weather conditions permit. Customers can pick up cakes on the same day or the next day after the store reopens.
*Bad weather includes but is not limited to Typhoon Signal No. 8 or above, Black Rainstorm Warning Signal.
QHow do I order online?+
Simply visit Cake Order page on www.lifetastichk.com, add the cake(s) you want to the shopping cart and complete the online ordering procedure. Please note that PayMe and credit card payment are accepted.
QHow many days in advance do I have to place my cake order?+
For pick-up orders, please allow at least 2 days in advance for placing the order.
QWhy can’t I select the date I want for picking up my cake order/ delivery?+
Please check that the day you select is at least 2 days after the order date. If this answer does not help, please WhatsApp or call 3611 9766 (Mon-Sun 9am-6pm, Sat 9am-1pm) or call any of our outlets for assistance.
QDo you offer delivery service? How much does it cost?+
Complimentary delivery service for a single location is provided upon purchase of any cakes . Free delivery service apply to cake order net purchase over HK$398.
Delivery to outlying islands or remote areas is not available or subject to additional charges.
QWill there be chocolate greeting plaque available for my cake order?+
One complimentary chocolate plaque will be provided for each ordered whole cake.
QIs there a word limit for each chcocolate plaque?+
For whole cake orders, one free chocolate message plaque is available with a word limit of 8 characters in Chinese or 40 characters in English (spacing and punctuations included).
No Emoji or coarse language is accepted. Any input of emoji or coarse language will be deleted without prior notice.
QWhere can I pick up my cake orders?+
You may pick up your cake orders at any of our outlets. You may select the desired pick-up location as you place your order online. For location details, please see the Find Us section.
QDo you offer any whole cakes at your outlets for walk-in purchase?+
We do have limited amount of small-sized & Medium-sized Watermelon Strawberry Whole Cakes for walk-in purchase at all outlets daily. Please call the respective outlet for availability on the day. For other flavours or sizes, only pre-orders are available.
QWhat payment methods do you accept?+
We accept multiple payment methods, including Visa, Master, UnionPay, AE, AlipayHK, FPS, WeChat Pay, PayME, ApplePay, Google Pay
QI would like to make changes to my order. What can I do?+
Changes to orders can only be arranged ONCE with WhatsApp (+852 3611 9766) or email (firstname.lastname@example.org) notice received at least 3 working days in advance (Cut-off time at 6pm). NO changes can be made after the cut-off time. For second time changes, a HK$50 administration fee will be charged upon cake pick-up. Should you need any assistance, please WhatsApp/ call 3611 9766 (Mon-Sun 9am-6pm). If outside office hours, please contact any of our stores.
QCan I cancel my order?+
We regret that no cancellation or refund can be arranged upon order confirmation.
QWhy do same portion whole cakes cost more than combined sliced cakes?+
Every pre-ordered cake/ whole cake we offered in store are individually crafted for the special occasions that you might be celebrating. You may find them costing a bit more than slices combined and that’s because they represent heartfelt efforts from our pastry chefs to make your celebration a memorable one.
LIFETASTIC “Delicake” MEMBERSHIP
QHow can I become a LIFETASTIC “Delicake” member?+
Download LIFETASTIC app and you're immediately entitled to receive the welcome pack. https://bit.ly/3pAdEfQ
QAre there any vegetarian choices on the menu?+
Yes, we do have a few vegetarian choices on our restaurant A La Carte menu. They are indicated by a vegetarian symbol next to them. Check out our menu page now.